Telecom giant moves to stop broadband grant for northeast Louisiana

26 of 67 rural broadband grants in jeopardy across state, residents say

By: - September 1, 2022 10:36 am
East Carroll residents air frustrations after telecom giant blocks grant money for new high-speed broadband service

East Carroll Parish resident Wanda Manning speaks at a press conference Aug. 31, 2022, organized by Delta Interfaith and Together Louisiana after telecom giant Cable One blocked federal grant money from bringing new high-speed broadband service to their area. (Photo credit: Wesley Muller/Louisiana Illuminator)

Frustrated residents from rural northeast Louisiana descended on Baton Rouge Wednesday after their local internet provider filed a formal protest to prevent grant money from bringing new high-speed broadband access to the area.

Last week, Gov. John Bel Edwards was planning to attend a ribbon-cutting ceremony in East Carroll Parish to kick start the state’s first and perhaps most significant rural broadband expansion project — one that would move East Carroll from ranking last in the state for broadband access to among the top 10, according to a joint press release issued by Delta Interfaith and Together Louisiana, two advocacy groups that have lobbied heavily to bring higher internet speeds to rural parts of northeast Louisiana. 

The governor visited Lake Providence on July 25 to make an initial announcement about the grant award, but last week’s ribbon-cutting ceremony was canceled after Sparklight, a subsidiary of telecom giant Cable One, filed a formal protest with the Louisiana Office of Broadband Development & Connectivity. The company’s action came after it learned that a new competitor, Conexon Connect, would be coming to town with a $4 million grant that Sparklight, itself, never applied for. 

Conexon Connect, an upstart from Missouri that partners with rural electric utility cooperatives to provide high-speed internet services to hard-to-reach communities, could lose the money depending on how the state handles Sparklight’s challenge. 

At a Wednesday press conference near the Louisiana State Capitol, residents from East Carroll Parish and other areas of the state aired their frustrations with big cable companies and with the state laws that allow them to protest grant awards so late in the process. 

“Existing internet operators don’t want to serve rural areas,” East Carroll resident Wanda Manning said. “They say it doesn’t make money. And here’s the crazy part: They don’t want anyone else to serve these areas either.”

Reached by email Wednesday, Cable One spokesperson Tammy Gabel said the company already services the Lake Providence area with high speeds up to 1 gigabit per second and doesn’t feel the area needs grant money for broadband expansion. 

“The company believes public grant funds would be best used in areas of Louisiana that do not already have access to broadband,” Gabel said.

The Federal Communications Commission’s broadband coverage map shows zero East Carroll Parish residents having access to 1 gigabit internet speeds as of June 2021. 

Sparklight and AT&T are two major internet providers in East Carroll Parish. The residents said service from both companies is unreliable and slow to the point of making video streaming nearly impossible. 

Louisiana’s Delta Region, economically depressed and majority-Black, has become the focus of efforts to close the so-called “digital divide.” Delta Interfaith, a local advocacy group, spent the last two years conducting research and gathering data on the lack of internet access in East Carroll.

Delta Interfaith’s Laura Arvin said the group studied customers’ bills and ran numerous speed tests that revealed current internet providers were charging premium prices for premium broadband speeds that customers were not receiving.

Arvin and other Delta Interfaith members said large telecom companies have so far challenged 26 of the 67 rural broadband GUMBO grants, made available with funding from President Biden’s American Rescue Plan Act, that have been awarded across the state. Delta Interfaith and Together Louisiana are urging the governor and the Louisiana Division of Administration, which houses the Office of Broadband Development, to promptly deny the challenges and allow the expansions to begin.  

Mary Anne Mushatt, a New Orleans resident who attended the press conference to support the East Carroll residents, pointed out that although the challenges might ultimately fail, they cause delays that could prove costly for smaller businesses such as Conexon Connect while forcing rural customers to renew contracts with existing providers that provide subpar service.

“At the least, it’s going to be a delay,” Mushatt said. “So, the communities are suffering while these companies are playing tricks.”

Manning said Edwards and Division of Administration Commissioner Jay Dardenne “face a very important crossroads at this moment.”

“If they go along with these efforts by the telecom companies, it’s going to be bad,” Manning said. “If they allow these companies to delay and nitpick and hollow out these grant awards, it undermines the financial feasibility of these projects…We don’t want that y’all.”

Arvin said she receives high-speed broadband in her rural majority-white neighborhood while some of the majority-Black neighborhoods in Lake Providence have no such options.

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EDITOR’S NOTE: While 26 grants were challenged when the awards were first announced, several of the protests have since been withdrawn and only 16 remained as of Sept. 8, according to the Office of Broadband Development.

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Wesley Muller
Wesley Muller

Wes Muller traces his journalism roots back to 1997 when, at age 13, he built and launched a hyper-local news website for his New Orleans neighborhood. In the years since then, he has freelanced for the Times-Picayune in New Orleans and worked on staff at the Sun Herald in Biloxi, WAFB-9News CBS in Baton Rouge, and the Enterprise-Journal in McComb, Mississippi. He also taught English as an adjunct instructor at Baton Rouge Community College. Among his recognitions are McClatchy's National President's Award, the Associated Press Freedom of Information Award, and the Daniel M. Phillips Freedom of Information Award from the Mississippi Press Association. Muller is an alumnus of Jesuit High School and the University of New Orleans and is a veteran U.S. Army paratrooper. He lives in Louisiana with his wife and two sons.

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